Terms of Service

1. About Us

The Services are provided by:

Pera Meta B.V. (trading as PeraByte Labs)
Minervalaan 33, 1077 NL Amsterdam, the Netherlands
Chamber of Commerce (KvK): 42015001
VAT (BTW): 869300118B01
General contact: [email protected]
Privacy contact: [email protected]

In these Terms, "we", "us", "our", and "PeraByte Labs" refer to Pera Meta B.V. "You" or "Customer" refers to you as a consumer using the Services.

2. Scope and Consumer Status

These Terms apply to consumers only. A consumer is a natural person acting outside their trade, business, craft, or profession.

If you wish to purchase on behalf of a business, organisation, employer, or professional entity, please contact us at [email protected] for separate business terms.

3. Definitions

• Account: the personal account you create to use the Services.
• Digital Content: one-time digital products such as downloadable materials, recordings, templates, assessments, guides, or educational resources.
• Free Services: features made available at no charge, including (without limitation) the AI Skills Assessment and any modules or content we designate as free from time to time.
• Paid Services: Digital Content or Subscriptions made available against payment.
• Subscription: recurring paid access to educational content, recommendation systems, guidance tools, assessments, modules, or other Services.
• Initial Term: the initial committed period of a Subscription (monthly or annual, as selected at checkout).
• Renewal Period: any period after the Initial Term during which the Subscription continues automatically.
• Third-Party Services: courses, platforms, creators, educators, experts, software tools, or services provided independently by third parties.

4. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts.

5. Your Account

You are responsible for keeping your login credentials confidential and for all activity under your Account.

Notify us promptly at [email protected] if you suspect unauthorised access.

We may suspend or close Accounts that breach these Terms (see Section 16), with prior notice where reasonably possible.

6. The Services

We operate the Services on a freemium model. Some features are made available free of charge (Free Services); others require purchase or a Subscription (Paid Services). Which features sit in each tier may change from time to time at our discretion (see further below).

The Services may include:

• the AI Skills Assessment (currently a Free Service);
• curated learning curricula and educational recommendations;
• personalised or semi-personalised learning pathways;
• discovery tools for courses, educators, creators, experts, and educational resources;
• one-time Digital Content, such as downloadable materials;
• Subscriptions providing ongoing access to selected modules, educational content, tools, assessments, or guidance features; and
• from time to time, interactive features, including AI-assisted guidance, chat, assessments, recommendation systems, or mentor booking functionality.

Paid-Service-specific clauses (Sections 8, 9, 10, and 11) apply only where you have purchased a Paid Service. Use of Free Services remains subject to all other clauses of these Terms.

The Services are intended for informational and educational purposes only. We do not provide accredited education, regulated career counselling, investment advice, legal advice, psychological advice, or employment placement services.

We may recommend or reference Third-Party Services. Such Third-Party Services are independent from us and may be subject to their own terms, conditions, and privacy policies.

Unless expressly stated otherwise, references to third-party providers do not constitute sponsorship, endorsement, partnership, certification, or affiliation between us and those third parties.

We do not guarantee:

• the availability, quality, accuracy, legality, safety, or continued existence of Third-Party Services;
• that any course, educator, or recommendation will meet your expectations or objectives;
• that following any recommended curriculum will produce specific educational, professional, financial, or career outcomes; or
• that the Services will be uninterrupted, error-free, or available at all times.

Feature availability and rollout. Specific features, modules, and tools described in these Terms or on our websites may not yet be available, may be released gradually, or may be withdrawn. The availability, scope, and pricing of each feature or module (including whether it sits in the Free or Paid tier) are at our sole discretion. We may modify, update, suspend, discontinue, or improve parts of the Services from time to time, including adding, removing, or changing features, content, or functionality.

Due to the rapidly evolving nature of artificial intelligence, technology, and online education, educational content, recommendations, tools, and external resources may become outdated over time. We do not guarantee that all information available through the Services will remain current or complete.

7. AI-Assisted Features and Automated Recommendations

Certain features of the Services may use artificial intelligence, machine learning, automation, algorithmic systems, or automated analysis to generate recommendations, educational pathways, assessments, summaries, rankings, or conversational responses.

AI-generated or automated outputs may:

• be incomplete, inaccurate, outdated, biased, or unsuitable for your particular circumstances;
• contain errors or omissions;
• vary between users or over time; and
• rely on information provided by you or obtained from third-party sources.

You remain solely responsible for evaluating and verifying any recommendations, outputs, educational suggestions, or information generated through the Services before relying on them.

The Services are intended to support independent learning and exploration only and should not be relied upon as the sole basis for educational, professional, financial, legal, business, or career decisions.

We do not guarantee that AI-assisted recommendations or assessments are accurate, personalised, unbiased, or fit for any particular purpose.

8. Pricing, Payment, and VAT (applies to Paid Services only)

All prices are displayed on perabytelabs.com in the currency stated at checkout.

For consumers in the EU, prices include VAT at the rate applicable in your country of residence. For consumers outside the EU, local taxes and duties (if any) are your responsibility.

Payment is taken at the time of purchase for one-time items and at the start of each billing period for Subscriptions, using the payment method you have authorised.

If a payment fails, we may suspend access to the relevant Paid Service until the amount is paid. Suspension of a Paid Service does not affect your access to Free Services.

9. Order Process and Contract Formation (applies to Paid Services only)

A contract between you and us for a Paid Service is formed when we confirm your order by email.

Before you complete your order, you will be shown:

• the main characteristics of the Paid Service;
• the total price including VAT;
• the duration of any Subscription and the renewal terms; and
• your right of withdrawal, or its loss for Digital Content.

10. Right of Withdrawal (14-Day Cooling-Off Period) (applies to Paid Services only)

Under Article 6:230o of the Dutch Civil Code, you have 14 days from the day after the contract is concluded to withdraw without giving any reason.

You can withdraw by sending us a clear statement (for example, by email to [email protected]) within the 14-day period. You may use the model withdrawal form in the Annex to these Terms.

Loss of the right of withdrawal for Digital Content (Article 6:230p sub g BW)

If you wish to access Digital Content immediately within the 14-day period, you must, at checkout:

• give your express prior consent to immediate performance; and
• acknowledge that doing so causes you to lose your right of withdrawal.

Without these confirmations, we will not start performance until the 14-day period has expired.

Subscriptions started during the cooling-off period (Article 6:230s BW)

If you ask us to start your Subscription within the 14-day cooling-off period and you then withdraw, you must pay for the portion of the Subscription provided up to the moment you notify us of withdrawal, calculated proportionally to the total Subscription price.

We will refund any other amounts within 14 days of receiving your withdrawal notice, using the same payment method.

11. Subscriptions, Auto-Renewal, and Cancellation (applies to Paid Services only)

Auto-renewal. At the end of your Initial Term, your Subscription automatically renews for successive Renewal Periods unless cancelled. This is disclosed to you at checkout.

Cancellation after the Initial Term (Wet Van Dam). After the Initial Term ends, you may cancel at any time with a maximum notice period of one month. No cancellation fee applies.

Cancellation during the Initial Term. You may cancel during the Initial Term, but your Subscription will end at the end of that Initial Term. Your statutory withdrawal rights and statutory conformity rights remain unaffected.

How to cancel. You may cancel through your Account settings, by email to [email protected], or by any other means through which you signed up.

No refunds on cancellation. Outside the statutory rights described in these Terms, paid Subscription fees are not refunded. You retain access until the end of the paid period.

Price changes. We will notify you of any material price change at least 30 days before it takes effect. You may cancel free of charge before the new price applies.

12. Third-Party Content and External Services

The Services may contain references, links, summaries, profiles, reviews, rankings, recommendations, or descriptions relating to Third-Party Services.

Such third-party materials are provided for informational and discovery purposes only.

We do not own or control Third-Party Services and are not responsible for:

• their content;
• their availability;
• their pricing;
• their business practices;
• their accuracy or legality; or
• any products or services provided by them.

Your interactions with third-party providers are solely between you and the applicable third party.

We are not responsible for any loss, damage, dissatisfaction, dispute, or claim arising from your use of Third-Party Services or reliance on third-party content.

13. Use of the Services and Licence

We grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your own personal, non-commercial use.

You may not:

• resell, redistribute, share, or publish the Digital Content or Subscription content;
• use the Services to build a competing product through copying or systematic extraction of our content or methodologies;
• reverse-engineer, scrape, or attempt unauthorised access;
• use the Services for any unlawful, fraudulent, or harmful purpose;
• use the Services in a way that disrupts other users or our infrastructure;
• systematically extract, scrape, copy, harvest, or reproduce substantial portions of the Services, including learning pathways, recommendations, rankings, summaries, datasets, or profiles;
• use automated tools, bots, scripts, or crawlers to access the Services without our written permission;
• use the Services or any content from the Services to train artificial intelligence or machine learning models without our prior written consent;
• misrepresent any relationship with us or with third-party educators, creators, or experts featured through the Services;
• reproduce or commercially exploit our curation methodologies, taxonomies, or recommendation systems; or
• upload or submit unlawful, infringing, defamatory, harmful, or malicious content.

All intellectual property rights in the Services and content remain with us or our licensors.

14. Conformity and Statutory Rights

The Services and Digital Content will conform to what you can reasonably expect under applicable Dutch and EU consumer law, including Articles 7:5 to 7:50ab of the Dutch Civil Code.

If the Services or Digital Content are non-conforming, you have the statutory rights to repair, replacement, price reduction, or termination of the contract, as applicable. These rights cannot be excluded.

To report non-conformity, contact [email protected].

15. User Content

If you submit content to the Services (for example, comments, feedback, responses, assessments, uploads, or messages), you retain ownership.

You grant us a worldwide, royalty-free, non-exclusive licence to use, store, display, reproduce, and adapt that content solely as necessary to provide, maintain, improve, secure, and develop the Services.

This licence ends when you delete the content, except where retention is required by law or reasonably necessary for backups, legal compliance, fraud prevention, security, dispute resolution, or operational purposes.

You are responsible for the content you submit and warrant that:

• you have the rights to submit it;
• it does not infringe third-party rights; and
• it is lawful and not harmful.

16. Suspension and Termination

We may suspend or terminate your access if:

• you materially breach these Terms;
• you fail to pay amounts due after a reminder;
• we reasonably suspect fraud, abuse, unlawful conduct, or unauthorised use of the Services; or
• required by law or by a competent authority.

We will give you reasonable notice and an opportunity to remedy the issue unless immediate suspension is reasonably justified.

You may terminate at any time by closing your Account, subject to the Subscription rules in Section 11.

17. Limitation of Liability

Nothing in these Terms limits our liability for:

• death or personal injury caused by our negligence;
• intent or gross negligence (opzet of bewuste roekeloosheid);
• fraud or fraudulent misrepresentation; or
• any liability that cannot be excluded under mandatory Dutch or EU consumer law.

To the maximum extent permitted by applicable law, we are not liable for decisions made, actions taken, or outcomes experienced by you based on recommendations, educational pathways, AI-generated outputs, or third-party content made available through the Services.

Subject to the above, our total aggregate liability for any claim arising out of or in connection with these Terms is limited to the amount you have paid us in the 12 months before the event giving rise to the claim, with a minimum of EUR 50 where you have made no payment.

We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of data not caused by our breach of statutory duty.

18. Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including outages, cyber-attacks, internet failures, third-party service failures, government action, labour disputes, pandemics, or natural events.

We will make reasonable efforts to restore the Services as soon as reasonably possible.

19. Changes to These Terms

We may update these Terms to reflect changes in law, technology, our Services, or our business operations.

For material changes or changes affecting your rights, we will notify you by email or in-app at least 30 days before they take effect.

You may terminate your Subscription free of charge before the changes apply if you do not accept them.

Minor changes, including typo fixes, formatting changes, or clarifications, take effect upon posting.

The "Last Updated" date at the top of these Terms reflects the most recent version.

20. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy, available at perabytelabs.com/privacy.

The Privacy Policy explains how we collect, use, store, transfer, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR), the Dutch GDPR Implementation Act (UAVG), and other applicable laws.

Depending on the features you use, we may process information relating to your educational interests, learning preferences, assessment responses, interaction patterns, and usage behaviour in order to provide recommendations, improve the Services, personalise features, and maintain platform security.

For privacy-specific questions, requests to exercise your data subject rights (access, rectification, erasure, restriction, portability, objection, withdrawal of consent), or complaints relating to the processing of your personal data, contact [email protected].

21. Complaints

For general complaints, contact us first at [email protected]. For privacy-related complaints, contact [email protected]. We aim to respond within 14 days.

If your complaint is not resolved, EU consumers may contact:

• the Netherlands Authority for Consumers and Markets (ACM) via ConsuWijzer at consuwijzer.nl; or
• a relevant certified Alternative Dispute Resolution (ADR) body under EU Directive 2013/11/EU.

For privacy complaints specifically, you also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (the Dutch supervisory authority) at autoriteitpersoonsgegevens.nl, or with the supervisory authority in your country of residence.

The EU Online Dispute Resolution (ODR) platform was permanently discontinued on 20 July 2025.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands.

The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

If you are a consumer resident in the EU, EEA, or UK, you retain the protection of the mandatory consumer rules of your country of residence.

Disputes will be brought before the competent courts in Amsterdam, the Netherlands.

Consumers resident in the EU may also bring proceedings in the courts of their own country of residence in accordance with applicable consumer protection law.

23. Mobile Applications

If mobile applications are made available, additional terms from the relevant app store provider (including Apple App Store or Google Play) may apply to your download or use of the application.

24. Miscellaneous

• Severability. If any clause of these Terms is held invalid or unenforceable, the remaining clauses remain in force.
• No waiver. Failure to enforce a right does not constitute a waiver of that right.
• Entire agreement. These Terms, together with the Privacy Policy and order confirmation, form the entire agreement between you and us regarding the Services.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms on notice to you.
• Language. These Terms are made available in English. Any translations are provided for convenience only. The English version prevails unless mandatory local law requires otherwise.

25. Contact

Pera Meta B.V. (trading as PeraByte Labs)
Minervalaan 33, 1077 NL Amsterdam, the Netherlands
General contact: [email protected]
Privacy contact: [email protected]
KvK: 42015001
VAT (BTW): 869300118B01